Order Processing: Orders are processed within 24–48 hours after confirmation. Dispatch is scheduled from Monday to Saturday, excluding public holidays.
Delivery Timeline: Standard domestic deliveries within India are completed in 3–7 business days. International deliveries vary by location, typically within 7–15 business days.
Tracking: Once shipped, customers receive an email/SMS with tracking details to monitor their shipment in real-time.
Delivery Issues: If deliveries are delayed beyond the committed timeline, customers may contact our Customer Support at Info@InfinityHygieniccare.com for immediate assistance.
Eligibility: Products may be returned within 7 days from the date of delivery, provided they are unused, intact, and in original packaging.
Non-returnable Items: Customized products, disposable items, safety products, and products damaged due to improper use are non-returnable.
Process: To initiate a return, contact our customer service via email at Info@InfinityHygieniccare.com.
Inspection and Approval: Returned items undergo inspection upon receipt. Approval or rejection of the return will be communicated within 3 business days.
Refund Eligibility: Refunds are provided for approved returns, canceled orders prior to dispatch, or undelivered products due to logistical errors.
Refund Process: Approved refunds are processed within 5–7 business days. Refunds will be credited to the original payment method.
Partial Refunds: Partial refunds apply if returned products are not in original condition or packaging is damaged.
Payment Terms: Payment must be made as per the due date specified on the invoice.
Late Payments: Payments overdue by 10 days will receive an automated reminder. After 15 days, direct follow-up by the finance team will be initiated.
Escalation: Payments outstanding beyond 30 days may result in temporary suspension of further supplies and services. Outstanding dues beyond 45 days may lead to legal action or third-party debt recovery involvement.