Return & Refund Policy

Introduction

At Infinity Hygienic Care, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we provide options for returns and refunds under the guidelines below.

Eligibility for Returns

• Items must be returned within 7 days from the date of delivery.
• Products must be unused, unwashed, and in their original packaging with all tags and accessories intact.
• Return is applicable only for products purchased directly from our official website.

Non-Returnable Items

• Items that have been customized or personalized.
• Consumable goods that have been opened (e.g., cleaning liquids, hygiene products).
• Damaged or used items not due to Infinity Hygienic Care's error.
• Clearance or final sale items marked as non-returnable.

Return Process

Send a return request via email to Info@InfinityHygieniccare.com within the return window. Include your order ID, reason for return, and photographs of the item (if defective or damaged). Our support team will validate the request and share a return authorization and instructions. Ship the item to the address provided. Customers are responsible for return shipping unless the return is due to a fault on our part.

Inspection & Refunds

After we receive the returned item, we will inspect it and notify you of the refund status. If approved, the refund will be processed to your original payment method within 7–10 business days.

Replacements

In case of damaged or defective products, you may request a replacement instead of a refund. Replacements will be shipped free of cost once the returned item is received and approved.

Cancellations

Orders may be cancelled before they are dispatched. If you wish to cancel, contact our support team as soon as possible at Info@InfinityHygieniccare.com. If the order has already been shipped, the return policy applies.